- This topic is empty.
-
Posts
-
Every now and then I receive an email from someone that says something like:
“I have an account at UB and they told me I signed up under you. Can you offer me rakeback?” or “Can I be removed from your tracking?”
Since the terms of the affiliate agreements are drawn up by the programs, I think it is unfair when sites refer player inqueries to the affiliate to answer questions regarding the agreement. We shouldn’t have to act as support for the affilaite programs or poker sites. It is obvious that these players missed out on a lifetime of rakeback and the programs don’t want to be the one to tell the player this.
Not only is it making affiliates play a role they shouldn’t have to, but some affiliates use their personal email (instead of their poker site’s email) as their contact email on their affiliate account. Giving away personal information to parties that don’t require it is a violation of affiliates’ privacy.
I would like to know if it is Chipleader or UB that is giveing away this information and whether or not these actions will stop.
I think it goes on with a lot of poker rooms. What’s worse is when they simply take your player and move him/her into another affiliate’s account, and that is rampant among poker rooms also.
Actually, I appreciate the fact that Chipleader does this. It gives the affiliate a chance to act on it if they can. Which ever way, if the player is asking for this, then chances are you are going to lose that player if you cannot offer a rakeback or another solution.
@Dominique 217827 wrote:
What’s worse is when they simply take your player and move him/her into another affiliate’s account, and that is rampant among poker rooms also.
And that is exactly why I appreciate the fact that chipleader does this. They will not move the player without your permission. If you are capable of helping the player everybody wins.. if not, both lose as the player will more than likely move on to a place where he/she can get rakeback.
@peralis 217830 wrote:
Actually, I appreciate the fact that Chipleader does this. It gives the affiliate a chance to act on it if they can. Which ever way, if the player is asking for this, then chances are you are going to lose that player if you cannot offer a rakeback or another solution. And that is exactly why I appreciate the fact that chipleader does this. They will not move the player without your permission. If you are capable of helping the player everybody wins.. if not, both lose as the player will more than likely move on to a place where he/she can get rakeback.
Your answer still doesn’t address these issues. Chipleader doesn’t have a right to give out my private information to anyone without my permission. If Chipleader wants to make an attempt to meet the customers needs by emailing me to ask me if I want to give a player rakeback, then they are free to do so. I shouldn’t have to give up my privacy rights because of rakeback affiliates.
Another thing that rakeback affilaites need to realize is this . . . Giving rakeback is not always the optimal strategy. Being a asuccessful rakeback affiliate isn’t as easy as just cutting a check to your players every month. You have to spent tons of time dealing with financial issues and customer emails. Many non-rakeback affiliates (including me) do not want to get into the rakeback business. Although we may (or may not) make less money, many times we will make more money for our time invested since we don’t have to deal with operational issues. Rakeback affiliates need to stop telling non-rakeback affiliates that they are making a strategic mistake by not giving rakeback – because they don’t know what our strategies are.
But regardless of the opinions of the affiliates, I am still waiting for a reply from Chipleader.
Stocktrader,
You could always signup with Poker Affiliate Solutions or any other white label rakeback provider. That way whenever you have a player under your account asking you for rakeback you can ship them over to your automated rakeback site.
The revenue is lower yes, but you are keeping the player happy (and active) while still earning a cut for yourself.
hope casino players will not ask me for a % from there loses after some time…
IMO rakeback should be administered by the poker rooms themselves and not affiliates.
@AlanAces 217902 wrote:
The revenue is lower yes, but you are keeping the player happy (and active) while still earning a cut for yourself.
It isn’t just an oeprational issue. Some affiliates would rather have the higher-margin, lower volume business.
this whole rakeback issue has just cannibalized on everyone’s revenue and made the poker earnings rather crap, favoring large scale rakeback affiliate sites. its impossible to work on rev share because players have no lifetime value, and leaves only one choice – working on CPA (which inherently is very shortsighted, since big players can generate substantial revenue).
i had the same thing with chipleader, and now am paying rakeback to the player. i’m happy that i didnt lose the guy, but at the same time dont understand why chipleader gave my details to him.
eventually some consolidation over methods of operations will have to be done within the poker affiliate industry, as the current situation is a complete mess & unsustainable.
@stocktrader 217826 wrote:
Every now and then I receive an email from someone that says something like:
“I have an account at UB and they told me I signed up under you. Can you offer me rakeback?” or “Can I be removed from your tracking?”
Since the terms of the affiliate agreements are drawn up by the programs, I think it is unfair when sites refer player inqueries to the affiliate to answer questions regarding the agreement. We shouldn’t have to act as support for the affilaite programs or poker sites. It is obvious that these players missed out on a lifetime of rakeback and the programs don’t want to be the one to tell the player this.
Not only is it making affiliates play a role they shouldn’t have to, but some affiliates use their personal email (instead of their poker site’s email) as their contact email on their affiliate account. Giving away personal information to parties that don’t require it is a violation of affiliates’ privacy.
I would like to know if it is Chipleader or UB that is giveing away this information and whether or not these actions will stop.
I know different companies act differently, in a previous company we acted as the middle hand when the players started to ask for rakeback if they had signed up under a revenue share affiliate. Cause sometimes they don’t even know they are attached to an affiliate.
But we always asked the affiliate what they wanted to do, move the player to a different tracker that gives the player rakeback and the affiliate a lower cut % wise. Or just flat out refuse the player rakeback. Some affiliate refused and some agreed. Most of the times when a new poker players realise what rakeback is, they are going to ask for it, and then by refusing them they will simply move over to another poker room unless you can find another way of keeping them happy at the site.
Just glad we dont offer rakeback at all, removes the issue completly. And we are still having happy players
Rakeback is destined to implode. Poker Rooms increasingly don’t want to have to deal with the problems associated with it, so the trend seems to be to pass on the liability and the overhead to the affiliate. Sure, it’s been disastrous for the industry as a whole, but the trend associated with increased RB Rev %’s, will eventually push some rooms to the brink of extinction, as they will not be able to compete with the large rooms. Rising RB %’s will lead to pushing many/most affiliates out of the industry. I agree with an earlier poster – times have changed, and CPA will once become king (and probably the only real way to make money, unless you are a super-large affiliate, who’s tremendous volume overshadows dimiished Rev %).
