Clara,
There has never been any explanation about this non-payment whatsoever. To now denote my complaint about this ongoing issue as “spam” is beyond any words.
Last year Daniel asked me to contact the casino’s finance department, which I did. However, again they did not provide any explanation about this missing payment. The last message I received from them was this in 2013:
PAYOUT REQUEST DECLINED
Dear >removed<,
We’re sorry, but your BankWire payout request of 2000 USD for Account ID >removed< has been declined. Payout Comments:
We thank you for your continued business and are always available if you should have any questions.
All questions regarding this payment remained unanswered. I played in accordance with all terms and conditions, risked my own money and have been more than patient throughout the past.
Please ask the finance department to contact me. I sincerely hope this can finally be solved fairly and without additional struggles.