Hi Lenny,
I hope everything is fine over there. Your account manager was trying to get in touch with you for another reason and never got a reply… maybe your details on the system are not updated? would be cool to have some fresh information to get in touch with each other from now on and make it easier for you too.
I assigned your account under me so you can contact me at any time for any questions you may have.
Now in regards to your question, players can do charge backs with their credit card companies during the last 6 months, so at the time we receive a refund request, all the deposits related to that player are reimbursed.
I saw the stats and you are right on what you are saying, but you need to take in consideration my previous explanation.
In February we didn’t have any activity on your account… so I guess the theory doesn’t get anywhere… the CB gotten by the company didn’t affect any earnings…
Please feel free to contact me at anytime, Ill be more than happy to assist you.
Clara