Hi,
Thank you for taking the time to personally make an inquiry with BettingPartners on my behalf. I appreciate it much.
To answer your question: Yes, they had made contact with me (though my communications with them occurred before I even started this thread). We went back and forth a couple times, but they DID NOT resolve the issue. I still cannot log in and I have not received any additional support.
I have found this type of incomplete communications to be normal with the online gambling world. Never getting questions answered, or replying to questions with other questions, but never really getting to the bottom of it.