@stocktrader 217826 wrote:
Every now and then I receive an email from someone that says something like:
“I have an account at UB and they told me I signed up under you. Can you offer me rakeback?” or “Can I be removed from your tracking?”
Since the terms of the affiliate agreements are drawn up by the programs, I think it is unfair when sites refer player inqueries to the affiliate to answer questions regarding the agreement. We shouldn’t have to act as support for the affilaite programs or poker sites. It is obvious that these players missed out on a lifetime of rakeback and the programs don’t want to be the one to tell the player this.
Not only is it making affiliates play a role they shouldn’t have to, but some affiliates use their personal email (instead of their poker site’s email) as their contact email on their affiliate account. Giving away personal information to parties that don’t require it is a violation of affiliates’ privacy.
I would like to know if it is Chipleader or UB that is giveing away this information and whether or not these actions will stop.
I know different companies act differently, in a previous company we acted as the middle hand when the players started to ask for rakeback if they had signed up under a revenue share affiliate. Cause sometimes they don’t even know they are attached to an affiliate.
But we always asked the affiliate what they wanted to do, move the player to a different tracker that gives the player rakeback and the affiliate a lower cut % wise. Or just flat out refuse the player rakeback. Some affiliate refused and some agreed. Most of the times when a new poker players realise what rakeback is, they are going to ask for it, and then by refusing them they will simply move over to another poker room unless you can find another way of keeping them happy at the site.
Just glad we dont offer rakeback at all, removes the issue completly. And we are still having happy players 