@JustinJ 213719 wrote:
Cake Poker has been in contact with this specific affiliate regarding this issue and has explained the situation in question. Cake Poker takes these matters very seriously as we know that affiliates are a huge part of our business. However, we would like to respect the affiliate’s privacy and feel this issue is something that should be dealt with in private between the affiliate and Cake Poker.
Justin, this problem could’ve been dealt with in private, but you guys did not respond to my emails. I gave you guys a deadline to respond to two separate emails and I didn’t get a response, so you left me with no other options.
@JustinJ 213719 wrote:
6.5 HOLDOVER FOR FRAUD TRAFFIC: In the event that, in Cake’s sole discretion, Cake suspects any Fraud Traffic, then Cake may delay payment of the Affiliate Accruals to You for up to one hundred and eighty (180) days while Cake investigates and verifies the relevant transactions.
Here’s another problem. There was no holdover. You guys paid me for all of these players. I checked the stats and they all looked like legit players. Obviously, you guys thought that they were legit players too, since I was paid for all of them. A month later, these players were deemed fraudulent, and now you want the money back. Why did it take so long to determine that these players were fraudulent? I think you guys have to assume some responsibility for taking so long to detect these guys.
Also, do these T&Cs allow you to close all of my player accounts on the Network, and defame us by telling other cake network affiliate programs that we were bringing in fraudulent players? FYI, we haven’t brought a single fraudulent player in the other affiliate programs, but one of our affiliate managers decided to cut ties with us anyways due to your email to them. That’s just not right.
I’ve been working with you guys for over a year and a half now. I think I deserved a little more respect than was given. Can other affiliates/affiliate managers chime in here?