Hi,
There are a cycle of e-mails for all brands that are sent to all sign ups. We work with Communicatorcorp and they send out all our e-mails.
Perhaps yours went to spam 
As far as retention as a whole is concerned, we have a new retention director who joined us yesterday.
Retention will become very proactive for C-planet over the next few months.
Regards
Casinorep;207386 wrote:
I think it would be a good idea of you send weekly follow up emails to the free players to trigger them to deposit. I downloaded the software, and signed up as a test and never got any invitation emails.
**Ben I sent you an email**