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Reply To: Stryyke -Terrible company. Does not pay already 3 months

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#801538
harriottb
Member

[FONT=&quot]Hello!
Sorry for not responding since a few days but i was on holiday until tuesday. And as i am the casino manager i had to get in touch with our poker and affiliate managers to be up to date. What they told me:
Concerning the payment: The transfer to your account is done and the player payout is en route.
Explanation: We had have some serious cases of fraud with other russian affiliates and players and had to make some deeper security investigations. That took some time and all the payouts to russian players and affiliates had been frozen for a while. We are really sorry for that inconvenience caused. We are aware of the fact that this investigation took too much time in this special case and promise improvement.
The casinomeister warning is based on these mentioned cases of fraud and on some other complains we havent got any details for weeks from casinomeister. So it is hard for us to solve these reproaches.
Concerning the T&C changes: We havent changed our T&c within the last weeks.
I am not aware of having any problems with the casino channel, casino affiliates or casino players. If you have any concerns or complains regarding this channel i will answer your questions within a business day.
Best regards Florian
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