@Dominique 205496 wrote:
Nice example of problem resolution! :hattip:
Honestly I’m hoping for a resolution and I would really like to believe that Jonathan is trying to get this problem with the software resolved but now after logging in to my account I think it’s all just talk and nothing else.
Yesterday I posted that all 3 games in question where removed from the software and I assumed they would not be put back until the games were fixed. Well today at 12pm pst the games are now back online and the problem still exists. No wild symbols on reels 1 and 5.
Rome Casino also put back the rules that they had removed earlier in the week that plainly states that a player needs 5 wilds symbols with a combo of all lines and max bets.
The complaint about Rome Casino’s software was posted on our forum May 26th. after several weeks of the player playing. That means (Whether Rome Casino new about it or not) that anyone that was playing these 3 games in hopes of a jackpot were in my opinion being being lied to. Again, there is no possible way of winning the jackpot.
In steps Jonathan who has appeared to be very helpful giving us plenty of positive posts about how the whole thing is going to be fixed and even offering a few bonuses to the player that brought this all to our attention.
The games Jonathan told us had been pulled and fixed but in reality they were never pulled at all until last night. Now they are back online with absolutely nothing fixed at all. In other words everyone that has been playing those games is being taken advantage of and has been for quite sometime.
The player has been extremely patient and frankly so have we but after logging into Rome today I’ve lost my patience and it’s very clear that Rome’s software is fraudulent and that talk from them is rather cheap. They continue at this moment to allow players to play a jackpot game that has a zero chance of hitting the jackpot that is obviously used as bait.
So as of today we have no choice but to Blacklist Rome Casino to protect players from being taken advantage of on these 3 games.
Rick
CSR