Please accept our sincere apology for the inconvenience caused related to the technical bugs in three of our games. We responded immediately after receiving the complaint from a Rome Casino player and after several tests managed to see the bug – We are currently in the process of fixing it and will only put it back in our system once our QA team have cleared the games and issues in question. As a software provider we certainly appreciate the constructive feedback as this helps Us and You. We have also communicated openly with the player and offered compensation related. We shall also respond to any player that had in the last two weeks played the games and feel they we inconvenienced or compromised in any way.
Thank you for the problem report as this ensure that we stay on top of our game and that we offer a proper response and urgent Fix. Thank you for playing on Topgame software and want to reassure you of our serious intent at all times.
For personal contact related to any Topgame issues please feel free to contact me at any time – Jonathan @ topgame-online.com