alexpratt;204743 wrote:
I may be confused – But couldn’t the CS person just see that the player had come through an aff and let the AM know so they could assign that player – OR if they can’t doesn’t the CS person make a note that the player arrived at casino x and was reffered to Casino Y and then the AM or can reassign the player to the affiliate when he sees what happened to the player referred
Either way the player should be tracked to the aff as the player wouldn’t have even got there without the aff
Am I barking up the wrong tree?
I wish that were the case, but the CS rep cannot see if it is an affiliate link or not.
We have over 100 CS reps in various countries and they have no idea how the affiliate program works. What has been to done to fix this problem is we have sent out an email asking affiliates to remove the two casinos and to promote our other brands until the issue has been resolved. Also we are giving them cash if they had the banners up for the last 3 days.
Thanks,