Stupid;204690 wrote:
If I were you I would dump this program right away.
It sounds as standard practice – the CS is probably advised to try and verbaly refer players to new casinos every chance they get… I mean, what kind of customer service representative are you if you cannot access the property you are supposed to service?!? That’s bull – dump’em!
It sounds as standard practice – the CS is probably advised to try and verbaly refer players to new casinos every chance they get… I mean, what kind of customer service representative are you if you cannot access the property you are supposed to service?!? That’s bull – dump’em!
The problem was not the CS agent could not access the back office, the problem was no one could access anything of the casino. The players could not play in the casino, so CS sent them to another casino. Any online casino that has more than one casino does this when one brand goes down from more that 24 hours.