fianlly got a “good sounding” response after litterally going off ..
We will be sending your case to our domain administrators to see how they wish to proceed with this case. If we can request the domain back from Enom, they will be the ones that can handle this. You will receive an email with a resolution. If you have any further questions please do not hesitate to contact us. —
Hopefully this new department has a clue to fixing this..