ok we have sent them an e-mail now and we got this response
Dear Mike,
Thank you for contacting The VIP Lounge about your withdrawal.
Please note that we are currently verifying your account status with NETeller and how we will be able to proceed with payment of this amount. As you are aware the maximum allowable with them is €36000. As soon as we have more information about this we will be in contact with you.
Should you have any additional questions or comments, please don’t hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience
Best Regards,
NateThe VIP Lounge
Jackpot Factory
http://www.jfviplounge.com