Hi Dcbonus,
I have investigated this player and I can confirm that the players account was not locked.
As per terms and conditions the player has to make a purchase to receive their bonus and they have to purchase with in 7 days.
Due to the fact that this player did not make a purchase with in 7 days they lost their bonus.
I have asked the casino to please allow this player to receive their bonus , therefore once they make their purchase they will receive their bonus.
Please see terms and conditions below.
Kind Regards
Irwin Reuben
Affiliate manager
Grand Prive Affiliates
Tel:+27 11 275 6008
Mobile: +27 83 775 7768
E-mail: [email protected]
MSN: [email protected]
“The promotional software must be activated by starting the countdown timer within 7 days of the Real account being registered.
If any winnings are made while using the promotional software, these must be claimed within 7 days. The ability to transfer these winnings will automatically be closed at the end of these 7 days. All outstanding credits will be lost. “