Guys, I have spoken to the management at Plex about the issue of players being lost. Of course they would have rather avoided this entirely if they could have but circumstances beyond their control. Overall I think they are the first to admit this didn’t quite all go as well as it could have.
Yes as rakeback affiliates we do have player info and it does help slightly but I believe the situation sucks for all affiliates (even the ones that don’t like us). So I came up with a possible solution, put it to Plex and they asked me to post it here as they want to make sure that as many players as possible are retagged to the correct affiliates.
If you have views/ideas on how to enhance the solution let me know.
Over the rest of the year Plex will continue to promote the new room to all old players in an attempt to get as many of them across to the new software. At that point they will then run a comparison between the old database and new database via email address and will retag all players to the correct affiliate. You just need to set up a new affiliate account.
Like I say it can probably be enhanced but it is a start, no?
Best wishes,
RTR