Hi Heather,
The reason you haven’t been paid yet is because you submitted your payment request after the cut off date which is the 10th of each payment. The payment you requested will be included in next month’s payment run.
We approve affiliate earnings at the beginning of each month and the cut off date to request a payment is the 10th of each month. We then aim to pay all our affiliates by the 15th. You requested your payment on the 12th August which means you just missed the cut off date.
I hope this clarifies everything and if you need anything else please don’t hesitate to get in touch.
Kind regards,
Alison