Hi,
Sorry you have not received a reply from Support. When did you send your email? Also, what payment method did you request? Wire transfers take around 3 working days to reach your account if you live in the UK and around 5 working days if you are anywhere outside of the UK. Bankers drafts we can’t give a timeframe for as it depends where you are located and how fast the post is. NETeller, NETeller 1-PAY, Moneybookers and Paypal are all instant.
Can you send me your username and I will check your payment details?
Kind regards,
Alison