Naftali: Is this with regards to an affiliate payment?
scott dieken: yes it is
Naftali: Ok, in that case you are better off talking to Blake.
Naftali: However he is not available on live chat.
scott dieken: yes well i talked to steve and he said he was going to ask blake for the payout amounts
Naftali: Is it possible to call in, and ask to be transferred to him?
scott dieken: what is the number
Naftali: Did you dial 1-800-300-BETS?
scott dieken: yes
scott dieken: pay outs customer services press 3
scott dieken: our payouts department is currently closed please call back between 9am and 4pm eastern standard time
Naftali: 800 300 2387 is our Service Centre number and as you are pressing 3 you are sent to the Payout’s dept which closes at 4. All other depts are 24/7. Is that clear?
scott dieken: thanks
Please wait while I transfer the chat to Steve.
You are not currently in a chat session.
You are now chatting with Steve
Steve: Hi Scott
scott dieken: aloha
scott dieken: did you get payment info from blake?
Steve: I thought I explained to you when we spoke, you need to speak to Blake mate. he’s the Affiliate Manager, it has nothing to do with player payout’s department. You’re an affiliate and as such you deal with the Affiliate Manager. None of the Service Centre agents here can help you because they don’t deal with Affiliates.
Steve: Call the office direct and ask for Blake. +599-9-737-4777 you’re then talking direct to the horses mouth as it were!
Steve: If you want your money quickly, once you chatted to Blake and you’re in the Sates, I would recommend a Moneygram. It’s Cash – 24/48 hour turn-around if that helps. Fee is 7% though as it’s Cash. You’ll need proof of ID to pick it up…just a FYI
scott dieken: sweet idea!
Steve: You must understand that you are an Affiliate and as such you need to deal with the Affiliate Manager, not the staff on the floor here in Customer Service.
scott dieken: mahalo and thanks for your time
Steve: No problem at all. You have the office number now, so you know what to do. No need to call the Service Centre. Blake should be in tomorrow I think.
Steve: Just one thing Scott. Please don’t make silly comments like this to my staff in future mate! “scott dieken: you guys aren’t going out of business or anything like that?” I’d appreciate it thanks. )
scott dieken: oops
scott dieken: sorry