After several emails I finally got this response:
Hi Ellen,
Thanks for choosing our Poker site,
This message is to inform you that since we have a new software and the information on payouts and deposits of all customers have been reset, you need to make a deposit with your neteller account so that your neteller accounts gets registered into our database and then proceed with the cash out.
you can make the minimum deposit and then request your cash out.
in any case, if you need more assistance about withdrawal information you might want to contact the accounting department to [email protected]
we are sorry for the inconvenience,
Kind Regards,
Marcus C
Security and Control Department
Doyle Brunson Poker Network
Phone: 1-888-762-4192
Fax: 1801-640-9522
Email: [email protected]
If only Luis from the live chat or someone had informed the players and affiliates, I would of been able to cash out days ago. I’m sure I’m not the only one that had this problem.