I am not trying to keep anything quiet, rather a pm or email lets me access the account faster to help whereas I don’t exactly check the forums daily and sometimes I miss a few posts that are in different forum sections. Not everyone is experiencing late payments so if you have a problem please contact me directly. If you have a problem with the program of course you are free to post on the forums, I will never object to that.
Why e-mail & PM for payment issues? Do you want to keep it quiet?
For late payments I do apologize and I am not in charge of the processing department. However I have complained and this is being fixed. I believe payments were issued earlier on the 9th but I don’t know why not all of them went through. I am asking and will get an answer back. I hope the next payment cycle is on time and I will find out if we can be consistently on time, not consistently late.
I am not in a good mood today, and it’s partly due to the constant late payments from the 400 Group.
To my knowledge there are less than 5 affiliates awaiting payment as of today but they could all be paid. For your account I believe the accounting department will contact you specifically and can’t comment on why but sent you an email.
June-?? 9 days late & still waiting…!
I don’t have a good reason and some of the delays have been processor specific. I don’t think there is such a thing as a good reason for late payments but trust me this is the last thing I want to have as well since I am trying to build a brand just with thisisvegas. I know that late payments will turn off affiliates but I believe next month should be back to normal.
If there is a very good reason for late payment, why don’t you e-mail everyone & tell them? Just about all the other programs I support do this.”
thisisvegas is CAP certified and has been since April, otherwise I wouldn’t have posting rights. I wish all the other Rival programs were CAP certified but that is their decision to make if they want to be here or not where I chose to be here.
Maybe this is why you’re not on the CAP approved list any more…?
Thanks and I try not to take anything personal here unless it is a personal attack which has happened at another forum I won’t name. Either way I am here to help and I certainly do listen. Of course I care just as much as everyone here about having payments made on time. I understand if it continues I will have to remove the term on the affiliate site for the 15th and ultimately this costs me affiliates which is players, obviously there are no incentives for it. I try my best to keep everyone informed but please understand that I don’t directly deal with payment processing, or other 3 casinos within 400 affiliates or other Rival casinos (where I get requests all the time to help with other programs). I usually find out this information after the fact when I get a few emails asking what the problems are. I do believe most of the issues have been fixed, as for June I don’t know why all payments were not issued before the 15th, they were processed on the 9th but for some reason not all went out for Neteller, Ecocard and Quicktender. Hope to hear answers back this week.
You know this is nothing personal John, but I am very disappointed. 
Cheers,
John