Hi,
This is entirely related to the problem with our previous processor.
Unfortunately, you had a player who had deposited large sums of money in the past, and chose to chargeback the amount. Usually, we are able to prevent these things from happening, or limit the damage, when we have our processing in place, but in the situation last month and earlier this month, we were unable to protect ourselves from these things. As you probably know chargebacks are very difficult to prevent.
On a lighter note, not only is our processing fully back, but I can now confidently report that our conversions are better than they ever were, and this weekend some of our affiliates broke their own records in ‘New Depositors per day’, so things are very good, and only getting better.
I’d like again apologize for any problems anyone encountered with us over the last month, we were literally all over the place trying to get things back to their former glory, and unfortunately, we couldn’t be everywhere at once. For those of you who understand I am pleased to continue working with you and can give you my word that I will work my ass off to ensure that things only get better and better from here on out.
Once again, if you need anything, contact me. We have some new surprises coming soon that we think everyone will really like, so stay tuned…
:wavey:
Gabriel
is there any particular reason for massive chargebacks on my account? i haven’t seen these kind of chargeback figures anywhere before…
i’m happy with you or gabriel replying…
cheers.