@Ben Rushmore 154730 wrote:
HI Splinter Free,
There was a specific problem with stats while our processing was down,in some cases the stats where showing attempted deposits, as real deposits. When in fact no money was deposited. Hence you saw no income. This problem was rectified once it was discovered and will not happen again.
As for the people who tried to deposit, and couldn’t, they now can and many have. We are proactively contacting them and offering them the chance to play.
Most people do as Rushmore is a great place to play and players come back time and time again even if its just to call up our customer support team and chat.Gabriel is actually your Account Manager and he can be contacted my e-mail or messenger, but I am happy to help when ever I can.
Regards
Ben
thank you for your reply.
is there any particular reason for massive chargebacks on my account? i haven’t seen these kind of chargeback figures anywhere before…
i’m happy with you or gabriel replying…
cheers.