@Sirius 152303 wrote:
Example of two ways players are being stolen from:
1. Player sign up at another BelleRock site after heavy cross-promotion. They read about the Sign Up offer and claim the bonus which is given despite BelleRock knowing they are not eligible under the new rules (if you read the previous description you will see you most likely will not be able to realise this even when reading the terms). The player can’t win. If the player loses, they are not refunded. If the player wins, they get back their deposit.
2. Player reads about EzBonus on the site and understands from the demo that they can withdraw anytime. In the Casino software, the banking section allows withdrawels before the wagering requirements are met (as this was always one of the points of EzBonus). After some play and some bonus released the player withdraws, as the banking lets them and just states that the remaining bonus will be zeroed. Later the player has their winnings voided too be BelleRock. Funnily enough, Casino Rewards was the only group initially that didn’t allow withdrawels and voided winnings if withdrawels were made, going against the EzBonus system and now almost all are doing it.
1] My previous post answers this concern – players who are genuine casino players will receive the bonus and be allowed to cash out any winnings which are due to them.
2] Again the description you gave is not 100% accurate. Bonuses are given as one item (in land based terms it would like receiving one chip), as you meet play through requirements the bonus value moves from your Bonus Balance to your Cash Balance. This movement allows you to track whether or not you have met the full wagering requirements – without having to check Play Check all the time.
A player cannot however receive a 100 credit bonus, wager through 60 credits and then try cash out the 60 and leave the remaining 40 credits behind.
The comp the player received is 100 credits and needs to be played through fully before it can be cashed out.