First of all let me apologize for the delayed response. I’ve just gotten your PM and notification on these posts recently. We’ve been in London at CAP euro 2K8 for the better part of the last week and as affiliates and fellow managers alike attest, faced serious connectivity issues in and around the venue.
As such, should any affiliate need to contact us, urgent or otherwise, I urge you to please refer to my profile page where there are links to my direct-line, MSN, BlackBerry Messenger (soon to come) and Skype (soon to come). I’m sorry to hear of your dissatisfaction and, as ever, am here as an advocate of our program dedicated to helping our affiliates optimize their results and revenue from HollywoodAffiliates.com.
Our difficulty in paying US affiliates, as some of you may or may not know, is not a problem exclusive to our program and is a result of our desire to adhere fully to legislative changes as they are put into effect. Having said that, as of February, we are adding new payment options to better serve our US affiliates. Also, as posted on CAP previously, US affiliates facing difficulty and wishing to cash out their earnings while we integrate and test our new payment systems are encouraged to contact us to request wire payment to reconcile their accounts. Email me directly or contact [email protected] and we’d be happy to process your payments manually. Alternatively, if you wish to leave the money accumulating securely in your account, we will have our solution to US payments fully integrated in February.
With regards to players not tracking correctly, we are more than capable and happy to look into these players and review their affiliate clicks to ensure they have been tracked correctly. Again, you simply need to contact [email protected] or myself with a list of players and we can confirm their tracking as well as their status for you.
With regards to bonus expenses and improving click through to sign-up rates, we’re happy to walk you through our Bonus & Tournament deductions and how they affect your account and, upon request, can work with you on improving conversions.
You can trust that we’re committed to clear communication and supporting all of our affiliates as we grow our program worldwide, and encourage you to continue to communicate your needs to us so we can assist you as well as you deserve.
Cheers,
MJ