@Irwin 151602 wrote:
Hi Everyone,
Sorry for the late reply as I was not in the office.
Wow , I don’t know how this started or who started this roamer but let me set the record straight.
Firstly, we at grand prive pride our self’s in making our affiliates happy and we will never (as some some said )rob our affiliates.
Yes , we are the first to have single sign on and the only purpose for this is to make it easier for our players to play at our casino. This in NO way affects our affiliates.
Let me start by explaining the benefits of single sign on. This means players can use one account number at all our casinos and transfer their cash from one casino to the next.
NOW….let me explain how affiliates earn commission at our Group.
If an affiliate sends us a player , the player is tagged with the affiliates tag and the affiliate then starts earning commission on what ever the player spends.
With single sign on it works exactly the same way.
Again single sign on does not affect our affiliates as this is how it is done.
If affiliate A brings player 1 to Casino Grand bay he will get his commission on what ever the player spends at this casino.
If affiliate B brings in the same player to Jupiter Club it is only fair to give affiliate B the commission that the player spends in Jupiter club.
Therefore a Player will only be tagged to an affiliate per casino and not per Group.
I would like conclude in saying this, I do not appreciate some people twisting my colleges words and posting some thing if they are unsure about any thing at our Group.
To all my affiliates, I will never lie to you and you may contact me at any time to discuss any thing you are not sure about.
I would appreciate my affiliates contacting instead of listening to roamers.
Kind regards
Irwin
Affiliates ManagerUS Toll Free: 1888 881 7768
CA Toll Free: 1888 891 7768
UK Toll Free: 0800 404 8456
Email: [email protected]
msn: [email protected]
Not sure what a roamer is, but I don’t think I like being called one. Or maybe you are calling the thread a roamer?
If so, it only “roamed” because I could not get an answer to a simple yes or no question.
I am in London and have had the opportunity to talk to several other microgaming programs and they are definitely not going to steal players by crosspromoting without crediting the affiliate who generated the player.
This is just not done in this industry, and whoever introduced this to your program made a huge mistake because an affiliate would be a fool to send you players when you can just move them to another casino and quit paying rightfully earned commissions.
I hate to think of the commissions lost over the past year while we were simply not aware of this scheme.
Point Taken
We realise that cross marketing is an issue with affiliates and i assure you that we have taken every effort not to market to affiliate players.we have taken all these posts on board and will rectify this situatuation for you in a way that satifies your needs as well as ours
Please just be patient with us until we find a solution that makes you 100% happy and sure of our commitment to you.
Miles/Irwin
Thats good, fixes are good.
All you need to do is look at all the other microgaming groups to see how it’s done.