Hi Sirius,
The problem did not get caused because they accepted someones password, but because they provided my account number and password to someone without requesting ANY security documents from this person!
This thread has become quite lenghty by now, but I will make sure it stays on top of various forum and websites until it has been fairly resolved.
It can not be that a sportsbook (or casino) hands out this sort of information to a person that is not me, especially after I had already talked to them for more than an hour on telephone after I became aware of the issue.
Again… BetCris only requested the name, address, email and d.o.b. from the person that claimed to be me and then provided allinformation in order to withdraw funds from my account to Skybook.
Skybook now does not want to confirm if the account where the money was sent to was in my name or not due to “privacy reasons”. Their manager told me that “BetCris would have all information about this case”, but so far they have not been willing to provide any answers to my questions.
I have not placed a single bet at BetCris anymore since the day this matter arose, around half a year ago. None of the transfers or Poker play had anything to do with me and I am ~US$17.000 short ever since.
Anyways, I arrived in London last night and am looking forward to collect more information about how to proceed with this case from now.