I recieve spam the majority of the time to, but I always like to have a contact option. I feel I can trust a site that has a contact option. Often when seaching for other businesses on the net if there contact option is hard to find I dont always trust their service. Yes it may be because of spam they dont put it there but I often feel as a customer that they are trying to hide. But that is just my opinion.
I to have only recieved one customer asking for help on the site and yes the majority are penis enlargement offers but I like to leave this option so that one person who asked gets good customer service.
engineer- My affiliates page has had some problem with the linking and I apologised for our linking exchange not working out. I changed my designer and now I am using another guy who is proving alot better so i will see how it goes.
Thanks for the posts so far its interesting to hear your different opinions I am keeping mine as from day one I entered this industry I was told that easy accessible customer support was crucial for customer retention, lets hope the spam doesn’t make me think otherwise.