A player requesting closing an account temporarily and closing an account due to a gambling problem may make a difference, key word being temporary. If Ecogra states that Road House handled the situation correctly, then I don’t see a problem with them. I would say the problem began at the last micro you closed, they reported you as a problem gambler, which in turn put you on that list.
Perhaps microgaming, or any online casino needs to state what happens when a gambler says they have a problem and all online casinos need to follow the same rules, just as land based in my state. Players would atleast know what to expect.
Bonusgeek, thank you for sharing so much and please don’t be embarrassed, problems in life are just signs that we are alive. Nobody is here to judge you, we are judging how Road House Reels resolves issues.
One last food for thought, if you had an alcohol problem, had a previous DUI or 2, fell off the wagon and on the way home from the night at the pub, the cops pull you over. Do the cops give you a break for having a repeat offense? No…they give you a stiffer fine, jail time and longer with no license to drive. Does the pub you spent the evening at give you back the funds you spent on beverages?
I think Road House Reels was fair to give you your deposit back,that is the amount you risked, to bad it took so much work to get that.