The support talked to the player on the phone. He played with his own CC but used it on his wife’s casino account by a mistake.
I’m sorry I misread the first post.
If the casino gets written verification from the owner of the cc that he himself played the funds from his own cc. And signs that he authorized those charges (from his cc) then I have to agree with you. That eliminates some chargeback risk that they could have worried about.. and clearly then would show nothing was done ‘fraudulently’ and if that’s established.. they should just let it go as a one-time mistake.
Heck… I had problems many years ago from my sister-in-law that gambled online too, and everytime she came to my house she’d be on my computer playing. We just had to send our ids/docs and sign a statement explaining our relationship.. and they cleared it up. Your player should be able to send statements/documents, and be cleared up also.
Maybe you’re jumping the gun here. The casino might just clear this up the right way. If they do, it doesn’t happen overnight. It might take a week or two even.