I think this is completely fair.
They’re just covering their butts and not allowing anyone’s credit card but the name on the casino account for purchases. Fair enough. For all they know, the couple could be getting ready to divorce and one took the other’s card. They’re just trying to avoid unnessary chargebacks.
If the player has legitimate funds of his own to deposit, and simply made a mistake by using his wife’s credit card.. then what’s the problem? He can make a deposit now with his own card and you’ll be paid the commissions on any losses. As it would be a valid deposit then.
The $9000 or whatever it is that they said they’d send to the risk department. I’m sure they didn’t mean it’s theirs to keep and to have and not give back. I think they just meant that the husband couldn’t have those funds since they didn’t come from his cc. I would guess the risk dept. will refund it to the original card/owner of the card… as should be.
What’s unfair about requiring the name on the cc’s used to purchase, to match the name on the casino account the purchase is made to?