@Dominique 147299 wrote:
Are you sure they said “keeping the $” and not “holding the $ in case of a chargeback”? And then paying you when it is sure that there will be no chargeback?
It could be that they worry the guy will get in trouble with his wife or vice versa for spending the money, maybe the amount played is unusually high for them.
I doesn’t make sense otherwise, so maybe you misread the mail.
Quote:
The money was lost whilst playing on another players account and this is constituted as fraud. Therefore the money played on this account remains in the locked account and is handed over to our risk department. This is industry standard practice as players and operators need to be protected from this type of behavior. There may also be a chargeback claim from the players bank so this needs to be considered.
Should this player go on and register his own account and play this will be mapped to you and you will receive revenues earned on this new account.
They will only pay me commissions from this player, if he make a new deposit on his own account. They have closed and removed the other account from my stats.