scottm@betcris;142969 wrote:
You’re missing the point. No thief steals $2,500 and gives you back $9,078. Any reasonable person would come to the conclusion that was you playing in your account.
As for the logs, the client has brought his claim to this forum. That was his choice. What you read here is nothing but heresay. By bringing the claim here one would assume that we will share the hard facts with the admins here so this case can be closed.
Live chat is an encrypted connection. There is no difference between customer service asking for you id and password or live chat asking for your id and password.
There is really nothing more I can say on the matter. It is clear by looking at the hard facts what happened in this case.
I am horrified that your support staff are asking for user passwords, encrypted network or not. You never give your password to anybody, your own mother included, this is standard internet policy. 😮