Hi All,
To start, I think it fitting to announce officially that I am the new Affiliate Program Manager of Vegas Affiliates. To dispell any rumours, Max has not left the program, and still plays an integral role in the running of the program.
I know it has taken me a little while to post and address the matters at hand, but just having moved to Vegas Affiliates, I have had to take some time to adjust and to get an insight into the issues and matters plagueing the program.
I know that for the past 6+ months you have been experiencing delays with payments, not to mention the problems encountered with stats. I will try to address all major issues in this post, and will address any other issues over the coming weeks.
Firstly, on the matter of late / delayed payments, I can confirm that July commissions have been processed in full. We have had a number of issues with regards to the payment of our US affiliates, but we are confident that all US affiliates will receive their July commission payments within the next few days. We have also set in motion the process of paying all August commissions due. These payments will be processed early next week, and we will ensure that you are advised once the payments have been processed.
I have been looking at the “trouble areas” that are at the root of the problems with payments, and I feel quite confident that the changes and processes we are now putting in place will alleviate these problems and ensure that payments are processed and received in a timely fashion. We are also reviewing the terms and conditions applicable to the processing of payments, and hope to bring this in line with the industry norm (payments being processed around the 10th working day) very soon.
Regarding the stats, we are working very closely with our development team to review the stats to ensure that it is indeed working as it should be. Along with this, we are determined to provide you with reports that are not only accurate, but that also allow you to better analyse your marketing efforts, and therefore increase potential profitability. Our first goal at this stage is, as mentioned above, to ensure that the stats are correct, and if not, to ensure that this is rectified ASAP.
On the matter of communication, I know that of late you have been very frustrated with the poor level of communication and response from Vegas Affiliates. I can assure you that this will change going forward. Many of you feel that Max has not been responding to you and addressing the issues at hand, and although he himself admits that this is not what you should expect from Vegas Affiliates, I have to say that he has been under a huge amount of pressure taking over from where the previous Affiliate Manager had left off, and to try and resolve all issues affecting the program, and yourselves.
I would like to take this opportunity to thank you for the patience you have exercised during the past months, and to assure you that you will see a better Vegas Affiliates going forward.
Please do not hesitate to contact me if you have any questions, comments or concerns, and I will do my best to provide you with the answers you need.
Kind regards,
Kamiel Mahomed
Affiliate Program Manager
Vegas Affiliates