Hi casinoalerts, and everyone,
Many thanks for your posts. Not sure where you heard that Ladbrokes doesn’t track through firefox in Income Access. We carried out our own testing using both Firefox and IE before the program launched and the player stats came through fine on both browsers.
Did you test it yourself? Did the tracking work? If not, feel free to send us an email with the link you used and we’ll have a look at it.
The IA tracking software functions properly using both IE and Firefox, as can be seen in programs like Ladbrokes, Jackpotjoy, Lasseters, Bingo.com, and so many others. We have encountered cases where an operator’s software cannot read Firefox cookies and therefore cannot track properly. This was the case with the UB-Firefox issue Engineer, it that had nothing to do with our tracking software. In such instances, we try to do our best to work with our merchant partner to get this resolved or come up with other solutions.
Hope this clarifies things.
As always, let us know if you have any further questions.
Many thanks,
Sarafina