Hi everybody,
Thank you very much for all your comments. We are taking every single one to improve our program and company.
Our customer service will be improving a lot in the near future since a lot of adjustments and changes are taking place right now. We are as concerned as you guys with that issue and it is one of our goals to provide the best service.
It is true that AP hires spanish speaking people to give support in english. That is a fact, since I am one of them. AP is based in Costa Rica and is hiring costarricans. I don’t think that should be a problem since we have a level of english that can be understood.
If you guys have questions or comments that haven’t been answered by the Customer Service Staff please send them to [email protected] and I will gladly get an answer for you.
K77, please send me an e-mail about your commission problems and we’ll fix them ASAP.
Thanks!