Thanks professor! I do understand that they do require documentation but, in my case for some reason, I feel it was a bit overkill. Although, I do not entirely blame them as I have had this happen on other occasions. It may be as I am on the border of 2 towns and for some reason. the zip code tends to throw things off. Usually, I only need to send in 1 more proof of address. Not a total of 3. I do suppose they need to be cautious, also. I will email and see what is up.
I do feel this is a great way to go. Will be once I get my account straightened out.
Again, thanks for your help:hattip: