Renee,
First off, obviously I am very pleased with this outcome! This was by far the most competent, quickly resolved, satisfying bad situation I have ever seen/experienced in this industry with any affiliate program.
Secondly, my upset with your program has nothing to do with you. I don’t know you, I have never talked to you before, to be quite honest, I didn’t even know who the affiliate manager at Rewards was. I have dealt with another manager with your program, as I mentioned in PM, last year and we had such a good relationship that I didn’t even know he was gone. And, the sitation I explained at the beginning of this forum has happened in the past, and I did not gain my lost players back… add that to the state of the industry right now and you have my mindset, which I believe to be understandable.
Thirdly, I do believe that this is the affiliate forum where affiliates express their issues in hopes of getting them resolved. It is actually my opinion that more gets accomplished out in the open, as opposed to behind closed doors, and that it is better for the general public, the newbies, and other experienced affiliates to express issues out in the open and let all watch the progression of the situation and the eventual outcome.
Although this thread started off as a harsh bite on the Rewards Affiliates program, it ended showing just how upright, trustworthy, and hard working the people behind the program are, which I believe is priceless for you, and your program’s reputation.
Also, I would like to thank the Professor for providing this forum. It is the only place I know of where situations like these can be discussed and figured out and for our community the CAP forum is priceless. :hattip: