I faxed it to them and they sent confirmation:
We are writing with regard to your EcoCard account and are pleased to confirm that we have received the documentation that we recently requested and are currently reviewing them. Once this review is complete, we will let you know if we require any further documentation or, if the documentation provided is satisfactory, then your account will be reactivated.
If you have any questions regarding this matter, please contact the EcoCard Security Team. Please make sure that you have your EcoCard username and account number available to quote on any correspondence or during any phone call.
If we contact you or you contact us by telephone, please note that EcoCard staff will never ask you for your password.
Thank you for your patience and co-operation.
Best regards,
EcoCard Security
Voice mail: +44 (0) 870 763 0177
Fax: +44 (0) 870 763 0188
Working hours (Mon-Fri):
GMT: 7 AM – 5 PM
PST: 11 PM – 9 AM
EST: 2 AM – 12 PM
They are NOT responding to any further emails and I even faxed them a request for support and left them a phone message. Nothing!
I am totally lost as to how to proceed.