Casino Support: From the support email I sent you (via pm) you can see that the CSC did in fact respond to you on the 27th requesting the promo mail you received as confirmation with a guarantee to credit your account as soon as they received it.
This is a necessary security request with all the promo misuse prevalent online today.
After explaining your situation and perceived lack of support they have offered to credit your account with 50 spins should you still wish to play.
ReferBack Support: Here I have to thank you for bringing this to our attention, we found that the spam filter settings were to strict and that a few legitimate affiliate emails were being blocked.
This is being corrected and all delayed emails will be attended to shortly.
I hope that from both a casino and affiliate program perspective you are comfortable that this was not intentional neglect.
I am however very sorry that you had a less than flattering experience and hope that you will continue to do business with us.
Regards,
Shane