thanks for bringing this up VG.
it is important (at least to me) that players are treated fairly and with respect. it seems both have been lacking in your situation.
I’m sorry, but there is absolutely NO EXCUSE for ignoring emails sent by players. if you can’t afford to get enough staff on the support team to address each and every letter sent in a timely fashion. then you’re not a program I care to promote.
I’d love to hear an explanation for this