Hi Kate,
Yes, thanks, finally he did get in touch with me. The only thing I don’t understand is why it took 22 days to do so. And I am only counting from when I discovered that the account was locked, it might had been locked for a while by that time, I have no way of knowing. I got really upset because of the lack of information, and that nobody told me what was going on.
Thanks for your help in this matter.