Hi Cagney12,
As mentioned in numerous correspondence with you, there is a problem with a batch of payments to the US made for January. This problem lies with a new bank that was used to try and get these through, there is apparently a backlog on their part and we have not received any information as to when this will be resolved. We are not the only operator affected by this.
Our Directors and Accounts team are working hard on trying to get this matter resolved as soon as possible and this matter is just as frustrating to us as it is to you.
We will keep you updated as we get information.
Thanks and regards,
Nicole.