Hi all,
this is one of those issues that proves a point about why you should always choose a casino thru a reputable portal .. and hopefully the reputable portal owner has the kind of relationship with the casinos that he/she promotes .. that they can use their contacts to get over the head of what is likely the matter of an over-ambitious support agent.
Any casino I list I would espect them to do the right thing … proving I was a worthy and wise choice for a portal operator by the player.
If the casino didn’t want to see the logic and justice towards a reasonable ending to this situation …. ie : not holding the player responsible when they truly had not caused the incident to happen ….. then I’d stop listing them and do my best to work out something towards keeping the player happy even if the casino didn’t have that much sense.
These are trying times however and I understand that. Some things are just out of our control but I just like to point out here is an obvious reason for knowing who it is you’re promoting … and having a working relationship with them.
Even if bodog were completely pulling out of the player’s location … (which it reads like that is not even the case here) .. its an issue that any sensible person in the world would look at and think to themselves there are classier places to spend my money than this. .. …… thus making this an issue that SHOULD be the concern of the casino to make sure they are seen in a reputable and honorable light.
Now all that said: I would like to help you reach such a contact but I don’t work with bodog.
Perhaps someone else has a contact of stature that they could pass on?
*also note: all you can do is ask this be looked into and the casino do the right thing. There are bad players who do lousy things too: like lie and say they didn’t cancel the payment when they really did. I cannot begin to guess what this case may be … but just wanted to point out that is also a possibility ….. and one further reason to know who you’re promoting. If I had such a situation with RA for example: and Ryan/Renee were to look into it .. I would have no question that their answer about the situation would be truthful one and not something I’d walk away from wondering about.