Hi,
We usually wipe out any fee carryover when jackpots are hit. If one of your players hits a jackpot just get a hold of us and we will look into it. The only time we won’t wipe out the fee carryover is when the customers are receiving more in bonus money than what they’re losing month in month out. Bonus abusing and charge backs are basically the reason why we have this in place.
Best Regards,