Hi Dalster44,
Compliments of the Season to you!
Unfortunately, I don’t have all the details of your cashin or your player account number to check what is happening and I’m currently out of the office until the 2nd of January but I have just given our Customer Support Team a call and everything is running smoothly on their side.
Please will you contact them direct and supply them with your player details and they’ll be able to assist you with this query.
You can contact them on [email protected] or [email protected] depending on which casino you played at or alternatively contact them on one of the toll Free Numbers on the casino sites.
Hope this helps?
Please let me know if there’s anything else?
Thanks and regards,
Nicole.