Hi owldeath 2,
Thank you for your quick reply to my message and providing the necessary
details in order for me to investigate your account.
Mainstreet previously sent all Affiliates an email advising them of the
transition from Playtech to RTG in order to service all players and
affiliates.
Affiliates were asked to Re-Register @ http://www.mainstreetaffiliates.com and a post was also made on the CAPS forum December 7th
http://www.casinoaffiliateprograms.com/bb/mainstreet-transition-request.16917.html ?
Granted we experienced some technical issues along the way, but I’ve tried my best to keep affiliates informed by posting messages on the Casino Affiliate Programs Forum:
http://www.casinoaffiliateprograms.com/bb/main-street-affiliates.0168.html?
As I had not received any emails from you, I sent a personal message this
morning asking for your account details and I discovered the issue was you
had NOT Re-registered your account with Mainstreet, Hence I was unable to
link your accounts.
Currently I am manually linking all previous affiliates from Playtech who
Re-Registered on the RTG side in the sequence they were received.
It is a time consuming process, however it will ensure all revenues generated by Affiliates are properly credited to Affiliates. For clarity, it is a reporting issue and not a tracking issue. All revenues are tracking to affiliates at the casino level but I have to link all of these casino IDs to the global IDs in order to have them show up in your reporting stats. We opted for this time consuming manual approach because we wanted 100% accuracy. Had we done it in an automated fashion there would have been mistakes.
I will advise you when your accounts have been linked, as of this morning yours was the last to be Re-Registered.
Sincerely,
Chris Ludwig