At the end of every month we investigate the locked accounts across the system. If we find that an account has been locked for non fraudulent reasons (such as a player request) then these funds are manually added back to your account at the end of the month. You will see these appear on your payment report as a ‘Non Fraudulent Locked Account’ adjustment.
At the end of the day, if we make money – you make money.
Sincerely
The WagerShare Team
Thanks for the explanation, but I am still confused on one point.
You said
“If we find that an account has been locked for non fraudulent reasons .. these funds are manually added back”
and then you said
“if we make money, you make money”
But this is slightly contradictory. What if the account WAS fraudulent, but you still made money from it? In that case, do you still pay the affiliate?
Take this example: someone deliberately signs up with false details in an attempt to get a second bonus. In the process, they lose their deposit. Do you:
a) refund the deposit (I really can’t imagine that you would, for the reasons I outlined earlier.)
b) keep the deposit, but don’t pay the affiliate because it was a fraudulent account
c) keep the deposit, and pay the affiliate even though this was a fraudulent account
Could you please clarify.
Thanks