i definitely know what im talking about, yes- that is the company that manages Casino Lux, Everest Poker, etc
I get montly statements from them with the summarized number of players and the revenue, instead of the weekly one. and those rarely go along with what i see in my stats area. if you consider the fact that they pay me a hybrid deal according to what their statement says, not according to what the stats that i see, then we have a problem.
its a pain in the ass to have to go thru the stats and the statement for each week and add them up and then have to compare both, but ive learned my lesson from the past – do not take for granted this companys statements, ALWAYS double-check them. you see, this happened to me a few time already, and i really thought the problem was solved – and then last month a call from an affiliate friend of mine tells me to double check the statement (i have not been doing that for the past few months, assuming what i have been thru with them taught them the lesson and all would be ok from then on). and guess what? 16 players missing + about $3k that i see but that are NOT on a statement from them. had i not double checked they would have never told me – since i have talked to the manager about this afterwards and the person told me they knew of the problem already. it just never dawned on them the affected affiliates might actually have interest in that, so i believe they never even told the ones who didnt spot the error.
that certainly is not a standard in treating your affiliates, is it?