Hello 27offsuit,
As you mentioned, UltimateBet’s only association with GreenTie is that their software is based on UltimateBet’s, but we’ll try to do what we can to help. If you’d like to PM me your email address, we’ll see if we can get you in contact with someone at GreenTie who can assist.
If you have any other questions as well, please let us know! 
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Rachna
[email protected]
Income Access
UltimateBet